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Tips

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Check-In

Check-in time is between concierge opening time and closing time.

Please allow at least 15 minutes to properly check in at our reception desk.

All clients will be required to fill out and sign our Terms and Conditions. This will help us understand your pet’s background, personality and any special needs so we can make your pets experience relaxing and luxurious.

Barnstone Kennels & Cattery reserves the right to make alternative boarding accommodations if deemed appropriate, such as if your pet experiences a medical condition prior or during the boarding stay that would require veterinary care and/or supervision or a more restricted confinement to limit physical movement due to a medical condition or illness.

Check-Out

Check out time is between our concierge opening and closing time to allow our staff the necessary time to properly prepare each suite for its next guest.

Pets not picked up prior to our concierge closing time will be considered overnight guests and be charged an additional night’s stay.

Due to security and pet comfort considerations, we regret we cannot accommodate check-ins and check-outs during non-business hours. Late check-outs can be accommodated for an additional fee of $200.

Don’t feed your pets for two hours after you get them home, let them settle back into home life first. Don’t forget when you pets comes home he or she has been playing for hours on end and may feel exhausted, this is just because they have had so much fun. Let them snuggle into bed earlier to catch up on some sleep.

Additional Requirements

Each guest must meet our vaccination standards before admittance to our facility. We highly recommend our pet guests receive their Influenza (C5) vaccine. Pets requiring vaccination updates must have the vaccination(s) administered prior to check in. Barnstone Kennels & Cattery reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions or demonstrate aggressive behaviour.,

All pets entering and exiting Barnstone Kennels & Cattery must be on a lead or in a carrier for their safety.

At Barnstone, our pet guests are on vacation. Visitation during our boarding is both confusing and interruptive for your pet, and therefore, is highly discouraged.

What Can I Bring?

You are welcome to bring items such as bedding and toys for your pets stay. We strive to maintain a sanitary and controlled environment for our pet guests. Please make sure to mark your items with your pets name and your last name to identify it so it is safely returned to you upon check-out.

We recommend you bring your pet’s regular diet for their stay to make them as comfortable as possible and to reduce possible stomach issues. We do offer in house cuisine diets at no additional charge that are specially formulated to help reduce stomach issues.